We take pride in the quality of support we provide for our products. At ISS we believe that support should be given whether you are a reseller or an end user you may not need support often but when you do you usually need it fast. It will be when the system you (or if you are a reseller, your best customer) rely on 24/7, fails. When this happens, you don't want to have to depend on an on-line user forum, several days wait for an e-mail reply or a support desk 'engineer' reading from the user manual. All our engineers are factory trained on our main product lines which means a faster resolution to your issue.