Our website uses cookies to ensure you get the best experience from our website. By using our site you agree to our use of cookies.

Got it!

Don't have a login? Create an account

Terms

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern ISS Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please discontinue use of our website.

Usage Policy

The term 'ISS Ltd' or 'us' or 'we' refers to the owner of the website. Our company registration number is GB 213368721. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Pricing

We aim to present all prices as accurately and up-to-date as possible, however we also acknowledge that from time to time, pricing may be incorrect due to human error or technical problems.

ISS reserves the right to cancel and fully refund an order prior to invoicing and shipping, if the pricing of the order, or any such products or other components are:

Alternatively to cancelling the order, we can adjust and correct prices for an order which has already been placed and accept payment to cover additional costs. If this is disagreeable, or a compromise cannot be reached, the order will be cancelled and any payment made will be refunded in full.

For products which contain selectable options, the initial price shown is the base price (the cost of the item before options). Any additional costs for options are clearly signified on the right side each choice listing, and the total price of the item is updated as options are selected. The total price may sometimes differ from the sum of the base price and option choice prices, when options are cheaper in certain combinations.

All prices shown prior to checkout exclude shipping and tax charges. Shipping prices vary on the courier/service method selected during checkout, and are priced as shown on the shipping method. Tax, where applicable, is added and displayed clearly at checkout. The finalised price, as well as the price breakdown of the order are fully detailed at checkout, prior to payment.

Payments

Online payments are primarily handled by debit/credit card online and over the phone, or via BACS transfer for proforma invoices. Accepted debit/credit cards include:

All card payments are fully secure and handled through Realex Payments. No payment information is ever stored on ISS Ltd's server. For more information about payment security, see the 'Security' section below.

Payment via bank transfer is limited to orders: over £250.00 in value, containing items not available online, or other special cases. Bank details will be provided alongside a proforma invoice.

All payments are handled in £ GBP. Prices shown in different currencies are for localisation estimates only and will not be charged in this currency.

Tax

Where applicable, tax charges may be added to your order. All tax rates are based on the invoice/billing country specified at checkout. Current tax rates are as follows:

For EU VAT-registered companies, a 'Tax' section is shown at checkout, when an applicable invoice (billing) country is selected. The user can provide their VAT registration number here. All VAT registration numbers are validated at checkout and prior to any payment. Orders cannot be placed if an invalid VAT number is provided. It is the customer's role to:

If an order is placed without a VAT number, a VAT number can be provided at any moment before the order has been invoiced. After this time, a VAT number cannot be added or modified.

All tax costs are clearly shown during checkout and prior to payment.

Returns

Faulty or damaged goods must be reported within 14 days. After this period, items can be returned as long as they have been ordered via us. Please use the contact form to request a returns form and further instruction.

For items which are no longer required, we offer 90 to 95% refund on like new units, 70 to 75% if the item is missing documentation or some small parts, or 50% if the item has been used (proved either through configuration, signs of use or literary evidence).

All items must be returned prior to any refund.

Privacy

ISS Ltd. strives to provide it's users with the upmost protection. We don't send user data to third parties for marketing purposes, except in the case of organising a shipment with a third-party courier or ISS email marketing.

Security

For the highest security, all pages on our website are loaded via a secure communication (https://), using the TLS 1.2 cryptographic protocol. In most web browsers, a shield, padlock, or green background is displayed in the URL bar to show the current page is secure.

All online payments are processed via Realex Payments Holding Ltd and are level 1 PCI DSS compliant. No credit/debit card information is ever stored on our servers.

User Accounts

ISS Ltd. provides user accounts as a free and optional feature for customers to keep track of orders, invoices and items. All accounts are private and only your first name and the initial of your second name are made public, in features regarding your user input.

A user account may be locked if it breaches the terms of use. Further measures include IP blocking, when a user uses this website with intent to cause damage.

Cookies

Cookies are small snippets of data that a website stores on your computer to be able to remember information about users. A handful of features on this website rely on the use of cookies. Cookies are never used to store sensitive details. Your continued use of this website indicates you agree to our use of cookies.

Back to top